Returns Policy
Return expectations for stocked products, custom products, and installed services.
Stocked products
Eligible stocked products may be reviewed for return if they are unused, undamaged, and reported within the approved return window.
Custom products
Made-to-measure, cut, stitched, sourced, or custom-finished items are not normally returnable after customer approval.
Installed work
Installation concerns should be reported quickly so the team can inspect, adjust, or advise on the next step.
Refunds
Approved refunds are processed through the original payment workflow where possible.