Cancellation Policy
Cancellation handling for product orders, site visits, and custom service work.
Site visits
Site visits should be cancelled or rescheduled as early as possible so the team can reassign the slot.
Stocked product orders
Orders may be cancellable before fulfillment work starts.
Custom work
Custom orders may not be cancellable after materials are sourced, cut, stitched, produced, or scheduled for installation.
Approved refunds
Any approved cancellation refund follows the original payment and finance process.